Privacy policy

Who we are

Avedis Recovery Inc. is responsible for this website.

Scope of this policy

This policy applies to personal information collected through this public website, website forms, email, telephone communications, and website tools. It does not replace any separate Notice of Privacy Practices, treatment consent, patient-rights notice, or other document that may apply once information is maintained as part of a clinical, treatment, billing, or substance use disorder record.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information, such as name, email address, telephone number, mailing address, age, or date of birth.
• Admissions and health-related information, such as treatment needs, substance use, mental health concerns, medical history, medications, preferred services, or information about another person for whom you are seeking help.
• Insurance and financial information, such as insurer, plan or member details, insurance-card images, coverage information, and information needed to discuss payment or benefits.
• Communications, including form responses, emails, call notes, messages, feedback, and information you choose to provide to admissions or support staff.
• Uploaded files, when a form requests a document or image.
• Website and device information, such as page viewed, referring page, browser, device type, approximate location, IP-derived or security identifiers, user agent, interactions, and timestamps.
• Cookie preferences and analytics information, as described in our Cookie Policy.
• Automated-assistant interaction data, such as a session identifier and technical information about topics, response status, safety flags, and performance. The public assistant is designed not to retain a verbatim transcript by default, but information you send may be processed to generate a response.

Sources of information

We may collect information:

• directly from you or a person contacting us on your behalf;
• automatically from your browser, device, or interaction with the website;
• from insurers, healthcare providers, referral sources, or other parties you authorize;
• from service providers that support website hosting, forms, communications, security, analytics, or advertising; and
• from public sources where permitted by law.

How we use personal information

We may use personal information to:

• respond to inquiries and communicate with you;
• conduct preliminary admissions, eligibility, or suitability discussions;
• verify or discuss insurance benefits and payment options;
• coordinate services, referrals, assessments, or admission where appropriate;
• operate, secure, troubleshoot, and improve the website and its forms;
• provide requested website tools, including automated information assistance;
• measure website use and communications where you have provided required consent;
• protect patients, visitors, staff, systems, and the public from fraud, misuse, security incidents, or harm;
• maintain records, enforce agreements, and comply with legal, regulatory, accreditation, licensing, or insurance requirements; and
• establish, exercise, or defend legal claims.

Health and substance use information

Information about health, treatment, substance use, or insurance may be sensitive. When information becomes part of records covered by the Health Insurance Portability and Accountability Act, California medical privacy law, federal substance use disorder confidentiality law, or another applicable healthcare law, it will be handled under those requirements and any separate notices or authorizations that apply.

Please do not use general email or an automated website tool to send information that is not needed for your inquiry. Website communications are not appropriate for emergencies.

How we disclose information

We may disclose information to:

• Workforce members and authorized contractors who need it to respond to inquiries, support admissions, operate the website, or perform permitted business functions.
• Service providers supporting hosting, databases, file storage, email delivery, communications, security, analytics, advertising, call attribution, and artificial intelligence. These may include Vercel, Supabase, Resend, Google services, OpenAI, and other providers enabled for the website.
• Insurers, healthcare providers, referral partners, or other parties when requested or authorized, or where permitted for treatment, payment, operations, safety, or another lawful purpose.
• Government, regulators, courts, law enforcement, or professional advisers when required or permitted by law, to protect rights or safety, or to establish or defend legal claims.
• A successor organization in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable confidentiality and legal requirements.

Sale and sharing of personal information

We do not sell personal information for money. Optional advertising or analytics technologies can involve disclosure that may be considered “sharing” for cross-context behavioral advertising under California law. You may reject or disable marketing cookies through the website’s cookie controls. You may also contact us with an opt-out request where applicable.

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain security and business records, comply with healthcare and other legal obligations, resolve disputes, and enforce agreements. Retention periods vary according to the type and sensitivity of the information, the relationship involved, and applicable clinical, insurance, licensing, tax, litigation, and recordkeeping requirements.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No internet transmission, email, website, or storage system can be guaranteed to be completely secure. If you believe information may have been compromised, contact us promptly.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information online from a child under 13 without appropriate permission. A minor seeking information should involve a parent, legal guardian, or other responsible adult where appropriate. A parent or guardian who believes a child has submitted information may contact us to request review or deletion.

Your choices and requests

Depending on applicable law and the information involved, you may request to:

• know or access personal information we hold about you;
• correct inaccurate personal information;
• delete personal information, subject to legal exceptions;
• receive information about categories, sources, purposes, and disclosures;
• opt out of sale or sharing where applicable;
• limit certain uses of sensitive personal information where applicable; or
• withdraw a consent or change cookie preferences.

We will not discriminate against you for exercising an applicable privacy right. To submit a request, email info@avedisrecovery.com or call (833) 514-0579. We may need to verify your identity and authority before completing a request.

Do Not Track

Some browsers transmit a “Do Not Track” signal. Because there is no uniform standard for that signal, the website does not currently respond to Do Not Track alone. Use the cookie settings available on the website to control optional analytics and marketing technologies.

External websites

This website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this policy as our services, technology, or legal obligations change. We will post the updated version on this page and revise the “Last updated” date.

Contact us

For privacy questions or requests, contact Avedis Recovery Inc. at info@avedisrecovery.com, call (833) 514-0579, or write to 1249 S La Brea Ave, Los Angeles, CA 90019-1627, United States.